AI automation for e-commerce & retail brands
E-commerce and retail brands run on volume: orders, enquiries, returns, lifecycle email. I build AI workflows, custom apps and email infrastructure that handle the repetitive customer and ops work (the way I built gerboni's AI-assisted store), so the team scales without drowning in tickets. Workflow automation for ecommerce teams, yours to own at the end.
Customer support automation
Draft answers to common order, delivery and returns questions for fast human approval.
Product & lifecycle email
Set up and run the welcome, abandoned-cart and post-purchase flows that actually convert.
Order & inventory admin
Take the routine data-shuffling between your store, stock and finance off the team.
What can AI automate in an online store?
The volume work: drafted replies to order, delivery and returns questions; welcome, abandoned-cart and post-purchase email flows; the routine data-shuffling between store, stock and finance. A human approves what customers see.
Does it plug into Shopify or WooCommerce?
Yes. I build into the platform you already run, Shopify, WooCommerce or otherwise, plus your email and support stack. I built gerboni's AI-assisted store this way; the workflow lives in your accounts and you keep it.
Are we tied to one AI vendor?
No. Every system I build is LLM-agnostic. OpenAI, Anthropic or a locally hosted model can power it, and the model can be swapped as pricing and quality shift, without touching the rest of the build.
How much does AI automation cost for an e-commerce brand?
A fixed price, agreed before anything starts. The first build carries no fee: I fix one real thing at no cost, and it's yours either way. After that, small fixes start at £220, a small workflow at £450, and an AI audit and roadmap is £650, credited toward the build it scopes. A fixed-scope build sprint (one workflow, built and shipped in 4-8 weeks) anchors at £4,500, payable in three monthly instalments, and a larger app build at £12,000.
Related industries
Based in East Grinstead, I work with e-commerce & retail brands across Sussex, Surrey, Kent and London. On-site where it helps, remote everywhere else. See the areas I cover →
Let's give your team back a few hours a week.
Tell me the one task that eats more of the week than it should: the repetitive admin nobody enjoys doing. 30 minutes, no deck. I'll tell you what it would take to automate, or whether it isn't a fit. Honest answer either way.
Book a 30-min build reviewLast reviewed: July 2026