AI automation for e-commerce & retail brands
E-commerce and retail brands run on volume — orders, enquiries, returns, lifecycle email. I build AI workflows, custom apps and email infrastructure that handle the repetitive customer and ops work — the way I built gerboni's AI-assisted store — so the team scales without drowning in tickets.
Customer support automation
Draft answers to common order, delivery and returns questions for fast human approval.
Product & lifecycle email
Set up and run the welcome, abandoned-cart and post-purchase flows that actually convert.
Order & inventory admin
Take the routine data-shuffling between your store, stock and finance off the team.
What can AI automate in an online store?
The volume work: drafted replies to order, delivery and returns questions; welcome, abandoned-cart and post-purchase email flows; the routine data-shuffling between store, stock and finance. A human approves what customers see.
Does it plug into Shopify or WooCommerce?
Yes — I build into the platform you already run, Shopify, WooCommerce or otherwise, plus your email and support stack. I built gerboni's AI-assisted store this way; the workflow lives in your accounts and you keep it.
Are we tied to one AI vendor?
No — every system I build is LLM-agnostic. OpenAI, Anthropic or a locally hosted model can power it, and the model can be swapped as pricing and quality shift, without touching the rest of the build.
Related industries
Based in East Grinstead, I work with e-commerce & retail brands across Sussex, Surrey, Kent and London — on-site where it helps, remote everywhere else. See the areas I cover →
Let's give your team back a few hours a week.
Tell me the one task that eats more of the week than it should — the repetitive admin nobody enjoys doing. 30 minutes, no deck — I'll tell you what it would take to automate, or whether it isn't a fit. Honest answer either way.
Book a 30-min build review